Frequently Asked Questions
Everything you need to know about your PALLADIUM experience.
How long does shipping typically take?
Standard domestic shipping takes 3-5 business days, while international orders typically arrive within 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please ensure all tags are still attached to qualify for a full refund.
How do I determine my correct size?
Each product page features a detailed size guide. We recommend measuring your foot or chest according to our instructions to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I track my order in real-time?
Yes, once your order ships, you will receive a confirmation email containing a unique tracking number and a link to monitor your delivery status.
Are your products sustainably sourced?
PALLADIUM is committed to ethical manufacturing. We prioritize eco-friendly materials and partner with factories that adhere to fair labor practices.